Service & Maintenance

At ChargedEV, our team offer expert support and maintenance for commercial installations. We’re always on hand to ensure you have the support you need and offer maintenance packages to give you that extra piece of mind. 

Depending on the size and scale of your site; we offer different packages to suit each installation, from a single socket up to 20 or more sockets – we guarantee we have the right solution for your maintenance needs. 

What do our packages include?

Depending on the package you choose, you can have access to the following support: 

• Telephone Assistance 

• Quicker Response Times 

• Quicker Attendance Times 

• Repair Times 

• Out of Hours Support 

• Back Office Management Support

Warranty

Our installations are already automatically covered by a 3 year warranty. This means that if an issue arises that is down to either the installation or the EVSE and software – we will fix this. The added benefits of a maintenance package are heavily reduced lead times, more support and quicker solutions. 

What’s included?

Standard

Enhanced

Critical

Annual Inspection

Inc, Saftey tests, cleaning and re-certifying of EVSE & Supply

Remote Support

Inc, active monitoring and remote diagnosis

Site / User Config Support

Support & guidance on user management and tariff configuration

Site / User Config Management

Fully managed user management and tariff configuration

Response SLA

Time to respond and initiate remote diagnosis

8

Working Hours

4

Working Hours

2

Working Hours*

Call Out SLA

Time for electrician to be onsite to diagnose/repair where required

8

Working Days

4

Working Days

2

Working Days*

Repair SLA

Time to fully rectify the fault and return EVSE to operationally live

12

Working Days

8

Working Days

4

Working Days*

Cost

Cost per socket per month payable annually in advance

£10

Min 2 sockets

£15

Min 6 sockets

£20

Min 10 sockets

*Critical SLA’s are only triggered where more than 60% of EVSE supplies are down,

enhanced SLA’s will be enacted in every other scenario.

We will carry out a yearly service on all of the chargers on site, this includes a full strip down, full functional test, full electrical tests and a routine clean within any of these plans above. 

The price stated above is per site. This can be ongoing and extended past your warranty period. 

Out of Warranty – all plans include call out fees and labour, but exclude parts.