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Standard Installation

Your homecharge unit will be installed by one of our in-house expert Installers. They are friendly and experienced, regularly receiving amazing feedback from our customers.

  • A standard install usually takes around three hours
  • We will need access to your property with yourself or an adult present
  • If you have opted for a Smart+ unit, have your Wi-Fi password ready so we can unlock the smart features for you
What comes as standard with your installation?
  • Our standard installation package includes the following:
  • The fitting of the ChargePoint on a brick or plaster wall, or to another suitable permanent structure
  • Up to 15 meters of 6mm power cable, run and neatly clipped direct to the wall between the distribution board or electricity supply meter and the ChargePoint
  • Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, where needed
  • The fitting and testing of electrical connections and protections required for the ChargePoint
  • Upto five meters of white plastic conduit to conceal interior wiring
  • The installation of one earth electrode in the vicinity of the ChargePoint
  • To be carried out by one installer in compliance with BS 7671:2018 and IET Code of Practice for Electric Vehicle Charging Equipment Installation 3rd Edition
  • It also assumes that correct electrical connections and protections are available on the property and that no civil works, electrical remedial works or any other trades are required
Some conditions and limitations that you need to know about:
  • The ChargePoint must be located in your designated off-street parking area and be fixed at a height where it can’t be hit by a vehicle
  • We can’t, as part of the standard package, trench the cable underground or suspend it above ground - if something like this is required please contact us so that we can give you a quote in advance
  • We can’t run a cable under floorboards or through ducting / ceiling voids/wall voids without a draw cord (to pull the cable through), or if the floorboards have not been lifted. We can’t take responsibility for reinstating flooring or other building materials wall voids after the cable has been laid
Also note:
  • Our Installers are not able to work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them
  • Our Installers are not able to work in extreme weather (i.e. flooding or intense rain). If it is not safe to carry on, our Installers will do as much as they can and we will return at a later date
How long will the installation take?

Each installation is unique, but standard installs take around four hours on average.

Read our full terms and conditions here.

Desktop Survey

We will request some images of your property so that we can assess it meets the above criteria, our team will talk you through the requirements in more detail but here is an example of a survey.

Our Installers

All our installers are employed in house with a wealth of knowledge, qualifications and experience. Trained to the latest 18th edition regulations, our installers understand the electric vehicle industry and electric vehicle charging; enabling them to assist you with most questions on the day of the installation. We are proud that our installers are rated at 8.9 / 10 by our customers across a number of different criteria.

Qualifications

Our installers all hold the necessary industry qualifications and complete a full in-house induction and ongoing training program.

  • NVQ Level 3 in Electrical Installations
  • C&G 2391, 2394 & 2395 or equivalent Inspection & Testing
  • C&G 2382-18 18th Edition Course
  • C&G 2919 in EV Charger Installation

Customer Service

Our comprehensive induction and ongoing training doesn’t just cover technical training, we want our installers to be the best of the best so invest heavily in their:

  • Customer service and interaction
  • EV industry knowledge
  • Health & Safety

Installation Process

Extra works process:

It may be that your installation requires some preliminary work before we can complete our installation.

We will assess what actions are needed however we may not be able to complete all the works. In this event, we’ll ensure you have all the information you need to prepare your site for us.

Common examples of this type of work include the installation of an isolation switch and water/gas bonding upgrades.

What should you prepare for your installation?

Ensure that the area around the distribution board and electricity supply meter is clear including the cable run route.

You may be advised that you have some items in the vicinity of your parking that need to be replaced or removed prior to installation.

Common examples of this include metal light fittings, external water taps, and exposed external gas pipes.

Our Homecharge Team will discuss what is required for your specific property as part of our desktop survey process.

Make sure, if you have opted for a smart unit, that you have your Wi-Fi password ready so your installer is able to connect your ChargePoint to the internet.

Need to rearrange your installation?

Please give us a call and we’ll happily reschedule your appointment. All we ask is 48 hours notice.

What is the process on the day of installation?
  1. Your Installer will arrive within your given time slot
  2. Your engineer I will confirm with you about where the charger is going to be installed, based on your off-street parking and your power supply.
  3. The Installer will complete a final safety check of your existing electrics before starting work.
  4. Your Installer will begin the installation of your power cable and ChargePoint - if you have opted for a Smart+, your installation will include the running of two data cables too.
  5. Your Installer will commission and test your ChargePoint and give you a demonstration.

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Need help?

If you need any help with choosing your charger, or simply need more information, please get in touch with us via email, phone, or live chat.

info@chargedev.co.uk

0330 043 1851

We’re here to help with anything you may need. Contact the Drivers Choice today.

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