Yes, if you prefer to skip the online form and would like to arrange for one of our Installers to attend then you can opt for a site survey with us for a fee

On average, our lead time for a site survey is 7 working days.

Our Installer Surveys are timed for 45 minutes but could take less time, it all depends on the complexity of your installation.

For most installations, we’ll issue you with a quote within a maximum of two working days.

If you no longer want to go ahead with ChargedEV, we’ll aim to capture why so we can understand the reason and improve our service.

Our Installer site surveys are a valuable electrical ‘health check’ as we’re assessing whether your property currently meets the latest electrical regulations, in order to install.

Any of the preparation works we might advise before installation is valuable information to any homeowner or tenant. As such, we do not offer a refund for the Installer Survey visit if you choose not to go ahead.

We consider it the occupant’s personal choice if they choose to act on our commentary but we’ll be clear on what is a recommendation vs a health and safety concern.

There are many properties with older electrical setups that are in fine working order – it’s only in the event of a new installation or alteration that they will be considered by an electrician carrying out new work.

No, if you opt for this type of survey. There are a few exceptions where we may waiver the associated cost of the Installer Survey and we’ll let you know if that applies to you.

We’ll give you a call and set up the video by connecting to the back camera of your smartphone.

You’ll receive an SMS, while our agent is on the line, and we’ll be ready to begin the survey in two clicks!

We’ll ask you to show us a few key areas of your home and chat with you about your installation.

We’ll use the information we capture and what we see to build your quote and arrange your installation.

If you prefer to use the chat function, you’ll see a chat box on the screen which we can message in rather than speaking on the phone.

You won’t be able to see our agents, and we’ll only see what you point your back camera towards.

Here’s a list of the items/areas we’ll ask to view during your home video survey or installer survey.

• Electric meter and surrounding area
  • Usually located in a white cabinet on an outside wall of your home
  • Or, inside, perhaps near your front door or under the stairs
• Water Supply
  • We’ll ask you to locate your water stop tap, which is usually located under the kitchen sink or near your boiler
  • We’re looking to see whether this supply is bonded
• Heating Supply
  • Most homes have a gas supply so we’ll ask you to show us your gas meter
  • Or, if you have an oil supply or anything else, we’ll ask to view it
• A walk through of your cable route
  • We need to understand the space and distance between your electric meter and your preferred chargepoint location

Depending on where some of the items (listed above) are located in your home,  you might need to make some space to be able to access this area. If your electric meter is in a locked cupboard, you’ll need the key.