Service & Maintenance
At ChargedEV, our team offer expert support and maintenance for commercial installations. We’re always on hand to ensure you have the support you need and offer maintenance packages to give you that extra piece of mind.
Depending on the size and scale of your site; we offer different packages to suit each installation, from a single socket up to 20 or more sockets – we guarantee we have the right solution for your maintenance needs.
What do our packages include?
Depending on the package you choose, you can have access to the following support:
• Telephone Assistance
• Quicker Response Times
• Quicker Attendance Times
• Repair Times
• Out of Hours Support
• Back Office Management Support
Warranty
Our installations are already automatically covered by a 3 year warranty. This means that if an issue arises that is down to either the installation or the EVSE and software – we will fix this. The added benefits of a maintenance package are heavily reduced lead times, more support and quicker solutions.
What’s included?
Standard |
Enhanced |
Critical |
|
|---|---|---|---|
Annual InspectionInc, Saftey tests, cleaning and re-certifying of EVSE & Supply |
 |
|
|
Remote SupportInc, active monitoring and remote diagnosis |
|
|
|
Site / User Config SupportSupport & guidance on user management and tariff configuration |
|
|
|
Site / User Config ManagementFully managed user management and tariff configuration |
|
|
|
Response SLATime to respond and initiate remote diagnosis |
8 Working Hours |
4 Working Hours |
2 Working Hours* |
Call Out SLATime for electrician to be onsite to diagnose/repair where required |
8 Working Days |
4 Working Days |
2 Working Days* |
Repair SLATime to fully rectify the fault and return EVSE to operationally live |
12 Working Days |
8 Working Days |
4 Working Days* |
*Critical SLA’s are only triggered where more than 60% of EVSE supplies are down,
enhanced SLA’s will be enacted in every other scenario.